Telephone: 08459 00 11 11 – 8.30am and 7.30pm Monday to Friday
First Active online KFI service
First Active provide a full online KFI service. Intermediaries can use the ‘what will it cost?’ calculator to get a quick quote first then they simply need to add a few extra details and enter their FSA number and logon name to produce a KFI for their customer.
Online KFIs will be produced in PDF format – the intermediary will need Adobe 5.0 to view them (a link is provided on the First Active site for intermediaries to get this if it’s not already installed on their PC).
A dedicated support team is also available on 08459 00 11 11 – 8.30am-7.30pm Monday to Friday. They can answer questions, produce KFIs for the intermediary and provide agreements-in-principle over the phone too.