GMAC-RFC has selected The Charlbury Group to provide its arrears management system.
The system uses the latest technology to facilitate a two-way data flow from the lender to its asset managers, litigation solicitors and contractors.
Using data from GMAC-RFC’s existing systems, the new technology allows simple allocation of instructions from the lender to its panel of asset managers using customised GMAC-RFC defined allocation rules.
Once the task has been performed, data is collated from all its asset managers to produce a central, secure pool of management information.
This management information is then automatically deposited into a secure data warehouse for audit and evaluation purposes.
The Charlbury Group will also be supporting GMAC-RFC achieve best practice by conducting a series of mystery shopping exercises on behalf of the lender using both desk-based research as well as field visits.
A spokesperson for GMAC-RFC, says: “We were very keen to have a trusted, independent provider that demonstrates wide-ranging partnerships through integrations with the main providers in the market.
“In a busy time for the market, finding a partner such as The Charlbury Group which already has multiple integrations was a huge cost and time advantage.
“The Charlbury Group is a new name but with established credentials. Increasing numbers of mortgage accounts demand more efficient systems which in turn frees up our in-house resource to focus time on auditing and analysing management information to compare our third party suppliers.”
Richard Hurst, director at The Charlbury Group says: “GMAC-RFC is a massive name in the industry with a tremendous reputation for streamlining processes through the efficient use of technology.
“We launched the Arrears Management System in 2008 as we recognised that the market over recent years had, understandably, focused IT resource on the front end of the process. The Arrears Management Systems benefits from integrations between the numerous parties involved in the process including litigation solicitors, assets managers, LPA receivers, and estate agents.
“This year will be a crucial year for many lenders and we believe that sophisticated and scalable technology will play an essential part in improving the availability and flow of information data. We are very much looking forward to working with GMAC-RFC and their partners.”