Sales appointments may raise Abbey’s broker service level

Congratulations to Jeremy Duncombe and Sue Carvell who are now in top sales roles at Abbey for Intermediaries, with Duncombe responsible for the field sales force and Carvell for telephone sales and service.

I recently heard from one Glasgow-based Abbey BDM that 45 new BDMs have been appointed, although they are all dedicated to telephone business.

But the conversation was encouraging – in the past, Abbey’s service level has been poor. Let’s hope Duncombe sorts this out.

So good luck to Abbey and Santander. The combination of Duncombe’s experience and knowledge and Carvell’s role will strengthen the management team and ensure the interests of brokers are borne in mind.

Sid Siddiqui
ISIS