Trigold amends sourcing system after criticism

Trigold has amended its Prospector Lite sourcing system for The Exchange users, following criticism that the proposal was a con.

Prospector Lite is a basic model of the Trigold system available to The Exchange users at the reduced price of 7.50 a month. But brokers have called it a con after it emerged that it offered no printing facility despite having printing instructions in its user guide. When brokers try to print information, the system instructs them to upgrade to the full Trigold system.

One broker, who asked to remain anonymous, says: “Prospector Lite is useless, as being unable to print means I can’t prove searching for products or produce Key Facts Illustrations.”

However, Trigold and The Exchange have reviewed the proposal.

Bill Safran, chief executive officer of Trigold, says: “As of December 19, printing functionality will be offered.”