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A&L streamlines online application system

Alliance & Leicester has streamlined its online application system to simplify and speed up the mortgage application process for mortgage intermediaries.

From April 20, A&L says its paper-based application, used in conjunction with online submissions, will be replaced by a more simple customer declaration document which needs to be returned prior to completion.

Merhdad Yousefi, head of intermediary mortgages at A&L, says: “This latest development takes away the need for a paper application, saving intermediaries valuable time and making the application process as simple and straightforward as possible. Our ongoing commitment and investment in the intermediary market means that we&#39re constantly seeking feedback from our intermediaries and looking at ways to improve the service we offer them.

“Our online system continues to go from strength-to-strength and we&#39re currently receiving almost 90% of applications online.”


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