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Trustguard opens telesales office in Delhi

Trustguard has opened a Delhi telesales office, allowing three of its Indian staff members to move back home and be closer to their families.

The office is staffed by a three-strong team headed by loan relationship manager Sameer Anand, who was previously based at Trustguard’s head office in Cardiff. It will sell secured loan products to UK-based brokers.

Anand says: “There are cost-saving advantages for Trustguard and for customers, so we will be able to keep our fees low.”

John Pearson, managing director of Trustguard, says: “The Delhi team speaks several languages and we’re hoping it will be a great success.

“Unlike other firms that sub-contract telesales work to third party pro-viders, the staff are directly employed by Trustguard, which is responsible for the lease of the offices.”

Bob Singh, managing director of Chess Financial Services, says: “This could work because the cost of administration staff will be slashed.”


Hitachi launches direct-to-consumer website

Hitachi Capital has launched a website that enables brokers to sell mortgage payment protection insurance direct-to-consumers.Richard Amphlett, head of business development at Hitachi Capital, says: “The mortgage payment protection insurance market, especially for those products sold by lenders, is still having a rough time”“With the ongoing investigations that payment protection has been getting, it is […]

GEMHL launches BTL range

GE Money Home Lending has launched a range of buy-to-let products. The range, which will be available from June 15 includes initial rate rental calculation and 100% rental income up to 85% LTV. Gerry Bell, head of mortgage marketing of GEMHL, says: “Following the successful launch of our first buy-to-Let range in November we are […]

Commercial tie-up may mean clients don’t get best advice

I have a question about the recent link-up between InterBay Commercial and Trigold to provide a sourcing module for brokers. I would like to know how, in the words of Colin Bell, InterBay’s operations director, “intermediaries with little or no experience in terms of self-cert mortgages” are going to be able to offer their clients […]

IFS wants TCF qualifications

The IFS School of Finance has called on financial advisers to consider gaining qualifications in the Treating Customers Fairly initiative to meet the Financial Services Authority’s expectations.


Under the radar – Fit for Work and sickness absence

Earlier this month we sat in on a presentation delivered by the Fit for Work service, and this session did highlight one small but important change to the offering that we must admit had slipped under our radar. The Sickness Absence Review published in 2010 suggested that the Independent Assessment Service (now branded Fit for Work) should have three access points; referral by […]


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