Nine in 10 brokers say edeus call centre is best

Nine out of 10 brokers surveyed by edeus found its call centre to be better than those of other lenders in the market.

All of those questioned said their call was answered within a matter of seconds.

Eight out of ten brokers considered the call centre team members to be extremely professional, helpful and friendly, and 95% stated that their query was resolved in an efficient and timely manner.

Research by the lender shows that 96% of its calls are answered within 20 seconds, there is an average hold time is of seven seconds, the average call duration is just under four minutes and during this time 94% of queries are resolved.

A spokeswoman for edeus says: “Call centres are a real bug-bear for brokers.

“There is nothing more frustrating than being left on hold or having to negotiate your way through electronic voice recognition systems.

“At edeus we have recognised that keeping things simple and efficient can add real value.

“By ensuring we have a sizeable well trained telephone team brokers can rest assured that their calls will be answered straight away by a real person who can deal with the query there and then.

“The fact that our telephone number is freephone is also an obvious bonus.”