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Lloyds TSB texts to keep consumers informed

Lloyds TSB has launched a mobile text service for customers that aims to take the stress out of the home buying process.

The free service gives customers updates on their mortgage applications through regular text messages to their mobile phones.

Customers applying for new mortgages through Lloyds TSB branches or by telephone will receive text alerts when applications are received and au-thorised, when offer letters are issued and when completion is achieved.

Mike Mitchell, mortgage and customer services director at Lloyds TSB, says: “Knowing that you will be up-dated at all key stages of the mortgage application process, no matter where you are, will give clients piece of mind that things are going smoothly.”

Jonathan Burridge, managing di-rector at Quantum Mortgage Brokers, says: “Nationwide has been offering text updates to brokers for some time.

“In our experience, clients are less interested in the key milestones of their applications and are more interested in being notified if there are any issues or delays.”


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