I have learnt that sourcing systems are not infallible

Regarding the recent letter from Rob Stead (Mortgage Strategy June 11), while I agree with the sentiments he expresses, years of bitter experience have taught me that sourcing systems are not infallible.

I can recount instances of products being sourced that had been withdrawn five days previously as well as countless examples of criteria not matching. In my office we source a product, then check with the lender concerned.

Of course, this assumes you can speak to a human being. Our rule is to produce Key Facts Illustrations from lenders’ websites. In this way, my un-derstanding is that if there are any inaccuracies, lenders must adhere to the conditions of KFIs, under regulatory requirements.

Alan Whitworth
Money Matters