View more on these topics

Home Buyer Systems launches TCF system

Home Buyer Systems has launched a stand alone Treating Customers Fairly system for mortgage and general insurance firms.

The new system will cover the key elements needed to ensure delivery of the six Financial Services Authority’s TCF outcomes. The facility covers financial promotions, complaints handling, and customer communications.

For the financial promotions checking and sign off process, the TCF facility uses a messaging system for promotions to be checked, commented on and signed off, creating a permanent record of the procedures being followed.

It also prompts review of promotions every three months and generates reports on all promotions ever used, those that are currently used, and those that are currently authorised for use.

Regarding the complaints handling procedure, the Home Buyer Systems TCF facility provides an audit trail, including all correspondence relating to it. It also offers a two-way messaging system between the compliance team and the advisor.

The customer communications element includes a diary-forward system that automatically prompts the adviser to re-contact the customer before their current product comes to an end.

Richard Angliss, managing director of Home Buyer Systems, says: “Many mortgage and general insurance firms may be finding it hard to grasp how a principles-based regulatory system can be translated into day-to-day processes.

“We believe that our new, stand-alone TCF facility contains all the must-have components to deliver the six FSA TCF outcomes, and that using it will give firms and networks confidence that they have sound evidence to prove that the TCF principle is being upheld within their organisation.”


Former Nationwide CEO given 1.6m for “agreeing” to retire

Nationwides annual report reveals former chief executive Philip Williamson received a massive 1.6m settlement for agreeing to early retirement. The societys report of the directors financial remuneration for the year ended April 4 2007, showed Williamson took home a total of 3.2m including 605,000 in salary, an annual bonus of 374,000 and his retirement settlement. […]

Godiva launches ERC-free 125% product

Godiva Mortgages is adding a flexible fixed rate product with no early repayment charge to its MOREgage range.The specialist lending subsidiary of Coventry says the product is unique in the 125% market.Colin Franklin, managing director of Godiva Mortgages, says: “Our MOREgage products offer the combination of secured and unsecured lending – a 95% LTV mortgage […]

C2 bosses buy stake in Mortgage Mosaic

David Wylie and Justin Caffrey, the proprietors of c2-financial, have ac-quired a minority shareholding in Mortgage Mosaic, the firm that operates Mosaic Mortgage Club.The shareholding was bought for an undisclosed sum.Mortgage Mosaic designs mortgage compliance and customer management software systems. The firm’s mortgage club has nearly 500 directly authorised broker members.BDMs from c2 and Mortgage […]

Abacus appoints new head

Abacus sales appointment Abacus Permanent has appointed Gavin Treacy as head of sales

Guide cover

Guide: Johnson Fleming produces auto-enrolment checklist

For a job as big as managing the auto-enrolment changes, it’s important to know what has been completed and what still lies in front of you to give you the reassurance that everything is in hand. Getting the planning and project management right at the outset can help you see the path ahead and ensure everyone knows their roles and responsibilities. To help with this, Johnson Fleming has produced a checklist outlining every step that needs to be taken when preparing for auto-enrolment.


News and expert analysis straight to your inbox

Sign up