BDM of the Week

As well as having comprehensive knowledge of the lenders on her firm\'s panel, Kayleigh Barratt is always contactable and proactive about solving problems, says Robert Sullivan

Name: Kayleigh Barratt

Age: 21

Company: Just Mortgage Packaging

Area: East London, north London and Essex

Nominated by: Robert Sullivan, mortgage adviser, LP Mortgage and Financial Services

Reasons for nomination: Kayleigh is always contactable on the telephone and reliable at returning calls. If I have a problem that cannot be answered directly, she will try her best to get an answer from a lender’s BDM within the hour.

On top of this, she has extensive knowledge about all the lenders on Just Mortgage Packaging’s panel. I have been using the firm as my primary packager for the past three months and intend to continue this relationship. I would have no hesitation in referring Kayleigh to anyone who is looking for a better packaging route as I have had no problems or queries that have not been dealt with quickly and efficiently.

BDM SAYS: I’m delighted to have been nominated. Looking after brokers such as Rob makes my job enjoyable. As a BDM, no two days are the same. I enjoy meeting people and taking up the challenges thrown at me on a daily basis.

Our policy is to offer good service and I feel it is essential to build strong working relationships with brokers to achieve this. Being available for my clients is a priority and to receive such positive feedback shows I have achieved what I set out to do when I accepted this job two years ago. It is a pleasure to be a part of the development of my company and this is a good opportunity to thank everybody in the office for their support.

Have you got a BDM that has impressed you? Please send nominations to christine.toner@centaur.co.uk