View more on these topics

Paaleads is proud of forming long-term relationships

From Vanessa Blount

I’d like to take this opportunity to respond to Christopher Platt’s letter in the October 3 edition of Mortgage Strategy. prides itself on forming lasting business relationships with its members based on honesty and communication from the initial call through the lifecycle of the leads account.

Part of this culture is that every member receives a call from our post-sales team as we understand internet generated leads are different from those generated through other media.

We help members through every step when dealing with internet leads to get the most from them. For example, making contact in the shortest possible time, making use of technology when making contact with clients and dealing with common objections.

We even point our intermediaries in the direction of the forms that generate our leads so they can validate the source of the leads themselves. I hope this reassures sceptics that we do not make a habit of treating our members with indifference.

Moving on, may I thank Platt for his astute comments regarding some of our policies and services, including the point that for every invalid lead a replacement is issued.

I assure him his other observations will be taken up with him directly.


SIPPs are too costly, says Landlord Mortgages

Investing in residential property through a SIPP will be too costly for most consumers, says Landlord Mortgages. Lee Grandin, managing director of Landlord Mortgages, says that SIPPs wont have a monumental effect on the residential property market that some people are predicting. He says: “You would need a pension fund of at least 80,000 and […]

SPML appoints Midlands BDM

Southern Pacific Mortgage Limited has appointed Iain Vaughan as business development manager for the Midlands region. Vaughan joins from Your Move in Birmingham.

Learning to love complaints handling

We live in an increasingly consumer orientated society and our customers have more information than ever before at their fingertips. Mortgage information can be sourced via websites, listings magazines and financial pages in the daily press. But as I have alluded to in this column before, this does not necessarily mean more educated customers – more likely more confused consumers.

Second rate insurance cover for renters a thing of the past

Despite the recent slump in house growth prices, more and more people, typically 20 and 30-something professionals, are now living in rented accommodation as they try to get their first step on the property ladder.However, one problem that renters have to face is insuring their possessions. Many insurers shy away from insuring the property of […]


News and expert analysis straight to your inbox

Sign up