From Simon MouncherWe are now firmly into the world of regulation whereby the FSA makes sure customers are treated fairly. em-financial has embraced this and we recently offered free valuations on our sub-prime branded products.One of the knock-on effects was that it made every one of these products an exclusive on Trigold and we saw our bill exceed 5,000 per month. For 5,000 per month surely we’d get excellent service and support? Wrong- we have to do all the work.Not only do we have to list the products on Trigold once it has keyed them in, we have to verify them – so we pay to check its work. You would think that when Trigold makes an error it gets corrected the same day and we don’t pay for it. Wrong – it goes into a workflow queue which generally means a 72-hour turnaround. So Trigold makes the error and my product gets delayed going on its systemand I potentially lose business.How am I being treated – fairly? It’s time sourcing systems were made accountable.
- Top trends
ING Direct has confirmed it is considering launching a mortgage product in 2006. For over a year there have been a number of rumours circulating that the Dutch-owned organisation was setting up a mortgage arm. The company has finally confirmed that while several products are up for consideration, the front runner is now a mortgage. […]
The policy aimed at making the Financial Services Authority’s enforcement process more transparent and fair takes effect today. The new policy reflects those recommendations of the FSA’s Enforcement Process Review, published this summer, which required changes to the FSA Handbook. The majority of recommendations did not need to be consulted on and the FSA implemented […]
This is Breast Cancer Awareness month, which aims to raise awareness of the risk of suffering from breast cancer. It also aims to raise awareness of the disease among health professionals and to raise funds for research.
From Jeff Knight Reading about other lenders’ service problems shocks me. Given the technology that exists, intermediaries should not be subjected to lenders’ blowing up and giving poor levels of service. It’s not good for intermediaries or their clients. But if more lenders offered true online binding decisions this would not happen. For example, over […]
Amanda wrote recently about those clients who need a little tough love – the ones who arrive at your door knowing how much cover they want and why they want it. What they seldom know is how much cover they actually need, what type of cover they should choose and the range of benefits available in the market. […]
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