Internet Insite

Apologies to Scarborough, Clydesdale and the Ulster this week. Unfortunately a problem at the MS printing press meant the star reviews did not turn out properly. So, this week, we&#39re reprinting our page from last week, hopefully complete with star rankings.

As I said last week, they may not be the biggest lenders in the UK but each has something to offer.

From next week we&#39re changing tactics and I shall be checking out websites of mortgage intermediary firms on a town by town basis.

So if you want your firm to be included and don&#39t think that I&#39m likely to find your website using an internet search engine, or if you think you can pick up a five-star ranking, send your website address to me at

Scarborough Building Society

Although fairly small in the grand scheme of things, the Scarborough is an interesting company as it owns Specialist Mortgage Services, a third party administrator offering outsourcing solutions covering mortgage portfolio management and new business processing as well as other services.

The website is pleasing to the eye and mortgages get a look-in right from the start with the flexible base rate tracker promoted on the homepage. All products, including a rare 10-year fix, have click-throughs to get to the details and there&#39s a good glossary of terms to go with them. But it&#39s a pity that the request for full product information is tucked away almost out of sight below the small print – perhaps it doesn&#39t like to send the information out.

Clydesale Bank

Clydesdale Bank has been part of National Australia Bank since the late 1980s and it has a similar website set-up to other members of the NAB group. There&#39s no intermediary-specific section so intermediaries have to use the home loans pages within the personal banking area of the main site. At least the pages are easy to get around with the main index across the top of the screen and a full navibar down the left hand side.

Current account mortgages are at the forefront of their product portfolio but you have to be serious about your interest before attempting to download the illustration calculator as this takes around 10 minutes on an average PC. Still, information elsewhere is clear enough.

Ulster Bank

Ulster Bank is part of RBS group with operations in Northern Ireland, the Republic of Ireland and the Isle of Man. The mortgage section in the personal banking part of the website claims Ulster can do “fast mortgage approval without a song and dance”. I&#39ll be interested to hear if it fulfils that promise. There&#39s no song and dance about the mortgage webpages though. The mortgage products are clearly laid out in one table with click-throughs for the detail, although the description of the flexible mortgage is too wordy. There are the usual budget planner and costs checklists plus a quickquote facility that comes back with payments calculated across the whole product range for easy comparison. The jargon buster is good too.