The Ifs School of Finance is calling on brokers to ensure they are prepared for the Financial Services Authority’s Treating Customers Fairly deadline.
Brokers must have appropriate measures in place to test whether they are treating their customers fairly by March 31, reminds the body.
And all firms are expected to be able to demonstrate to the FSA that they are consistently treating their customers fairly by the end of December 2008.
Mark Roberts, head of financial regulation at the body, says that there has been a steady increase in the number of people registering to take one of its range of TCF qualifications, especially the Certificate in Regulated Customer Care.
He believes this shows that firms increasingly recognise that formally assessed knowledge and understanding of the principles and practice of TCF provides evidence of the action taken to embed TCF at all levels in an organisation.