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Lender’s poor service makes using it a waste of time

This is a warning to other brokers regarding First Active’s poor service.

I carried out an online decision in principle with the lender on February 12. It then took two weeks for its underwriters to look at the case only to decline it based on credit scoring.

Subsequently the lender managed to lose three months’ worth of my client’s bank statements and wage slips. I was told they were returned to me on February 26 but they haven’t arrived.

So we have poor service and a lend-er that, in common with many of its rivals, will look for reasons not to lend, even if clients seem to fit its criteria.

Think twice before you waste your time with First Active.

Simon Johnston
Priory Consultants
By email

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