BM Solutions is celebrating the third anniversary of its Premier Desk.
Launched in 2005 to just five brokers, the goal of the Premier Desk is to provide a select number of brokers with a dedicated service.
The proposition now extends to 52 brokers, ranging from small to larger firms.
They benefit from a dedicated phone line with a maximum 10 second wait, 100% call resolution and one hour call back for complex issues. There is also a single point of contact for all broker queries and support from senior underwriters and a specific Premier underwriting team.
The capacity of the team has grown since its inception, now dealing with over 7,200 calls per month, compared to 4,480 in the first year.
The desk also processes around 3,000 applications each month.
Phil Rickards, head of sales at BM Solutions, says: “Our number one priority at BM Solutions is to support brokers in their day to day business. This specialist service extends that to a select number of brokerages with whom we have built a strong business relationship.
“The dedicated service that this team has provided to those accounts over the last three years is second to none.”