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Northern Rock to repay Together customers after errors

Northern Rock will be forced to pay £270m back to customers who took out its controversial Together mortgage after errors were discovered in loan documentation dating back to 2008.

UK Asset Resolution, the holding company established in 2010 to bring together Government-owned Bradford & Bingley and Northern Rock Asset Management, has identified loans issued by NRAM where the documentation is not compliant with Consumer Credit Act requirements.

The errors were associated with the top up loans used to create Northern Rock’s 125 per cent Together mortgages.

The period of non-compliance originated from changes to the CCA in 2008, prior to the separation of NRAM and Northern Rock.

In a written ministerial statement issued yesterday, Treasury economic secretary Sajid Javid said: “In selected letters and customer account statements, certain paragraphs of mandatory wording were written incorrectly and compulsory information about the amount of credit was not included in the statements.

“The CCA provides that a lender is restricted in how it can enforce a debt and borrowers are not liable for interest, over the period during which the lender has not provided the specified information.”

Where redress is found to be required, this will be made by correcting a customer’s account balance to reverse the consequences of them being charged any interest over the period in which the documentation was non-compliant.



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