View more on these topics

Invest in excellent customer service

Have you ever returned to a restaurant where you’ve had bad service in the past? The chances are you haven’t and you certainly won’t have recommended such a place to your friends.

What a difference it makes when you’re looked after well and things go smoothly.

Excellent service is an integral part of any company’s success and in these troubled times it’s more important than ever for professionals to ensure that they provide the best possible customer experience.

That’s why we have invested in employee training and development programmes. After all, if we don’t look after our employees, who will look after our customers?

At a time when every sale is important it is vital that firms provide smooth and speedy service and do not give their clients any excuse for not doing business with them.

While price will always be a big issue, quality of service is an increasingly important factor when it comes to securing and retaining customers.

In fact, focussing on the needs of customers can offer a higher return on investment than any other initiative. In turn, increasing profits can improve staff morale and motivation.

It takes a great deal of time and effort to develop a reputation for excellent customer service but once you have established one you will find that more clients come back to you and recommend your company to others.


FOS to name and shame

The Financial Ombudsman Service says it will publish business-specific complaint data every six months, starting from September 2009.

Exclusive adds lender to bridging panel

Exclusive Connections has bolstered its bridging finance panel with the addition of another Blemain Group lender, Lancashire Mortgage Corporation.

FSA could regulate buy-to-let mortgages

Lord Turner, chairman of the Financial Services Authority says its Mortgage Market Review paper due in September 2009 will consider whether the FSA should regulate secured loans and buy-to-let.


News and expert analysis straight to your inbox

Sign up