Hero of the week
is the firm that caused the biggest splash last week, Virgin Money. For Sir Richard Branson to say that it is 100% committed to brokers is a shot in the arm. We should look forward to working with an exciting brand.
Villain of the week
are claims firms that think they can bully the industry and earn money for nothing chasing hard-working brokers with made-up claims. The cowboys have left our industry and we have better things to do than fight trouble-makers.