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Halifax reports 10,000 home insurance calls

Halifax home insurance has reported over 10,000 calls to its helpline in 14 hours during the storms that hit the UK on Thursday.

All in all, 10,500 calls were received between 8am and 10pm, which was a 120% increase in normal activity.

Peak activity planning was implemented by Halifax, which saw a 60% increase in resource to handle customers claims.

Halifax also had to extend its opening hours to cope with the surge.

Over 3,500 claims were registered yesterday relating to storm damage, which was caused by extreme high winds.

With further adverse weather expected to hit the UK over the next few days, Halifax home insurance is advising the public to take steps to secure their houses and their possessions.


Tudor does online applications

Packager Tudor Mortgages has revealed that it now offers online applications for over 20 of the lenders on its panel.

New electronic conveyancer promises to revolutionise process

Convex says its new conveyancing system is a 41% improvement on regular conveyancing methods, meaning the home buying process can be speeded up by over a month. Convex exchanges documents in 34 days, completing nine days later. The system allows clients to be kept informed by email and correspondance can be accessed online anywhere, and […]

Networks should be offering HIP services

The latest report from the Financial Services Authority found that over three-quarters of the smaller mortgage firms it investigated did not have robust processes in place, leading to the risk of clients being given unsuitable advice.

FSA denies BBC claims

The Financial Services Authority has denied claims that a number of banks and lenders are to be fined around 1m for mis-selling payment protection insurance.Its denial follows claims made by the BBC that up to 10 banks and lenders are to be hit with steep fines in the coming weeks.The FSA says that it published […]

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Guide: how to… communicate with your pension members

Effective communication of your pension scheme is a large part of getting auto-enrolment right. Delivering the same message to all employees is not necessarily the way to go. To assist you with the communication of your pension scheme, we have provided some key areas to think about, such as:

  • What to consider when segmenting your workforce
  • How to communicate to pension scheme members at the right time in their member lifecycle
  • What topics you should be discussing with your pension members
  • The new pension freedoms and the importance of communicating them


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