edeus has delivered the first 24-hour remortgage completion on its London & European instant funds service with John Charcol Associates.
Alan Cleary, managing director of edeus, says: The instant funds service has been consistently delivering us a five-day application to completion cycle on remortgages over the past four months, but this is the first opportunity L&E instant funds option has had to demonstrate what its express service can really achieve.
It offers a guaranteed three-day turnaround and both the intermediary and the client were blown away with the 24-hour service received.
Simon Holdsworth, senior partner at John Charcol Associates, says: “The edeus instant offer service combined with the L&E instant funds option was incredibly useful.
I found myself needing to assist a high profile client at a time when their outlook was looking fairly bleak – Christmas was just two weeks away it would have been impossible to find them a solution.
Within two hours of walking in, my clients were able to leave my office with a firm offer in their hands.
The turnaround was so fast that the clients were visibly shocked at how quickly their outlook had changed.
As soon as the paperwork hit L&E I was impressed by how quickly matters continued to progress.
The clients couldnt believe how quickly they had received their funds.
The difference that the edeus and L&E service had made to them was tangible – it gave them options that would previously have been impossible.
Graham Clark, head of client management at London & European, says: The UK housing market is one of the worlds most competitive, and lenders are increasingly looking to provide distinct services that set them apart from their competitors.
The delivery of this first 24-hour remortgage completion demonstrates that a web-based panel management solution combined with comprehensive title insurance can help give them a real competitive advantage.