Commercial First has appointed Nick McAuliffe as associate director of customer operations.
Reporting to Philip George, managing director of Commercial First, McAuliffe is responsible for leading the team that looks after borrowers from the time their mortgage completes, throughout their time as a Commercial First customer.
This includes all customer servicing, further advances and also the lenders collections and arrears management activity.
McAuliffe joins Commercial First from GE’s European corporate card business, where he was sales director.
Prior to that, he held a variety of roles at First National Bank over nine years, gaining significant experience across several parts of the business covering secured, unsecured and small business lending.
In total, McAuliffe has 14 years experience in the UK financial services industry.
George says: The appointment of Nick McAuliffe at such a senior level reflects Commercial Firsts priority in supporting our customer operations teams as they continue developing the processes and systems to accommodate our exceptional growth rate.
“The emphasis is very much on building for Commercial Firsts future success, making sure that our customers remain delighted with the first class service that they have come to expect.
“I am confident that Nick’s experience, ability and commitment will ensure his success in the role, and that he will contribute substantially to our continued future growth.