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Bright Grey appoints customer service operator

Bright Grey has appointed Gordon Watson, head of customer care operations, to assume overall responsibility for Bright Grey’s customer service and underwriting functions.

Gordon takes over responsibility for these functions with immediate effect from operations director Paddy Lynch, who is moving to the newly created role of project director within the Royal London Group intermediary division.

Grey says: “I’m looking forward to continuing the work already well underway at Bright Grey and am pleased to be taking on overall responsibility. Over the last two years they’ve been working closely with advisers to develop Bright Grey’s service proposition which many advisers suggest now rivals the very best available in the protection market.

“A major milestone has been the launch in January 2006 of our extranet e-trading platform, with more than 75% of our new business now being submitted in this way. In the past 12 months we’ve taken a week off the average time to offer, and 60% of all our clients now receive an offer within seven working days.

Lynch says: “I’m very much looking forward to this new challenge within the new Royal London Group Intermediary Division. While I’m sad to be leaving my operational responsibilities behind, I know that with Gordon at the helm, operations at Bright Grey could not be in better hands.”

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