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Bright Grey appoints customer service operator

Bright Grey has appointed Gordon Watson, head of customer care operations, to assume overall responsibility for Bright Grey’s customer service and underwriting functions.

Gordon takes over responsibility for these functions with immediate effect from operations director Paddy Lynch, who is moving to the newly created role of project director within the Royal London Group intermediary division.

Grey says: “I’m looking forward to continuing the work already well underway at Bright Grey and am pleased to be taking on overall responsibility. Over the last two years they’ve been working closely with advisers to develop Bright Grey’s service proposition which many advisers suggest now rivals the very best available in the protection market.

“A major milestone has been the launch in January 2006 of our extranet e-trading platform, with more than 75% of our new business now being submitted in this way. In the past 12 months we’ve taken a week off the average time to offer, and 60% of all our clients now receive an offer within seven working days.

Lynch says: “I’m very much looking forward to this new challenge within the new Royal London Group Intermediary Division. While I’m sad to be leaving my operational responsibilities behind, I know that with Gordon at the helm, operations at Bright Grey could not be in better hands.”


AIFA welcomes financial capability scheme

The Association of Independent Financial Advisers has given its support to the governments financial capability scheme, which will see the launch of a national generic financial advice service. Chris Cummings, director general of AIFA, says: Any move to improve financial understanding and capability among the general public is a step in the right direction.“We believe […]

MEX appoints new key account manager

Mortgage Express has appointed Richard Freedman as a key account manager.Freedman joins Mortgage Express from Alliance & Leicester where he held the position of national account manager. He has over 10 years experience in the financial services sector and will predominantly be responsible for looking after southern based key accounts.Freedman will report to Louisa Sedgwick, […]

Victoria reveals product relaunch

Victoria is withdrawing its entire current product range with effect from January 29, with new pricing on January 22.Cases under the withdrawn range must have been submitted by the end of January 29, with fully packaged cases ending February 12.The timetable for withdrawal of the winter special product is unchanged. All winter special cases must […]

Tiner to step down as FSA chief

John Tiner, chief executive officer of the Financial Services Authority, says he intends to step down in July of this year.Tiner joined the FSA in 2001 as managing director of the consumer, investment and insurance directorate. He was appointed chief executive in 2003. Previously, he had spent 25 years at Arthur Andersen, where he was […]


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