The FSA had been inundated with complaints about the system and had to publicly apologise in November over the systems failures.
In an email to brokers, Linda Smith, policy team manager at AMI, says: “The FSA has let us know that access to the GABRIEL system is improved and those firms that are receiving activation emails in the coming weeks should not experience the difficulties that have been evident to date.”
The FSA’s customer contact centre previously known as the firms contact centre – was extremely busy with GABRIEL enquiries initially and firms were advised to email FSA if they were having any difficulties.
Smith says: “I am told that pressure on the CCC has eased significantly and to ensure you get a prompt response to any enquiries you should call them for assistance on 0845 606 9966.”
The FSA expects a peak in reporting in the next few days and to accommodate this it is extending the usual operating times of GABRIEL.
In addition to the normal hours this week, Monday to Thursday 08.00 – 22.00, brokers will also be able to access the system on Friday from 08.00 – 22.00 and on Saturday and Sunday from 08.00 – 17.00.