View more on these topics

We had a great BDM before B&W left us in the lurch

From Ian Curtis

BDMs alive and well at B&W? I think not.

I read with interest Deirdre McManus’s letter (Mortgage Strategy, November 7), reassuring Monty Burn that B&W has BDMs. We have been packaging for B&W for nearly eight years and until May had an excellent relationship with our BDM.

Then he was transferred, his mobile number was changed and he was not even allowed to tell us that he was no longer dealing with us. Since then, we have not had any contact from anyone at B&W to clarify whether we have a new BDM or not, and no communication to confirm the situation.

When we phoned the number quoted by McManus in her letter to query this, we were told “the situation has not been resolved yet”. And this was in July!

Not the best situation for a packager to be left in, I feel.


BMS widens self-cert offer

BM Solutions has gone whole of market with itsSelf-cert 90 product. Piloted from September with a limited numberof appointed representatives, now all brokers can offer the product to clients. BMS says it will review progress over the next couple of months. Tim Hague, director of BMS, says: “Our pilot of Self-cert 90 has been really […]

FSA fines IFA for rogue advertising

The FSA has fined an independent financial adviser firm 60,000 for misleading financial promotions – meaning it’s ready to crack down on rogue mortgage advertising, too. The promotions were issued by an unregulated firm, Regal Partners, which acted as an introducer for Maidstone-based IFA Kings, and concerned pension unlocking. They took the form of TV […]

PhoneStream system protects me against bogus complaints

From Lee Martin I’d like to enlighten you again on the benefits of the client management system, MortgageStream. I have just installed the PhoneStream system as an add on to the administration system. I wish all systems were as easy to set up and use. I just plugged it in and now have a system […]

Our loan protection selling probe indicates profiteering by providers

From Simon Burgess I fully endorse the need for Financial Services Authority regulation in the PPI field and regard the Treating Customers Fairly initiative as conceptually brilliant, but there is still a long way to go before the regulator can claim that its regime is working in practice. I recently commissioned an independent mystery shopping […]


News and expert analysis straight to your inbox

Sign up