The Financial Services Authority has given more details of its post-implementation reviews of the mortgage and general insurance regimes.Unveiled by Clive Briault, managing director of the FSA, earlier in the year, the reviews will investigate the effectiveness of the regimes, focussing initially on how far the FSA’s conduct of business requirements for mortgage and GI firms are delivering the intended outcomes for consumers. The FSA has identified disclosure requirements and advice and selling standards as areas within both regimes in which it plans to undertake early consumer research. The reviews will employ a variety of tools to test the effectiveness of the regimes. As well as consumer research, review teams will analyse statistical information including regulatory returns and market data such as changes in prices and charges. There will also be mystery shopping to test sales and advice processes. Dan Waters, director of retail policy division at the FSA, says: “Naturally we recognise that it is still early days and we have to be realistic about the timescales in which the various objectives of the regimes may be achieved. “That’s why the reviews are rolling programmes which will measure the outcomes of the regimes in stages.” From 2006, the FSA will also be undertaking a study looking at changes in consumer attitudes and behaviour over time.