500 registrations have been received for the The Institute of Financial Services Certificate in Regulated Customer Care. Ifs developed the single-module qualification earlier this year, after the Financial Services Authority made it clear that Treating Customers Fairly was going to be a key issue for their investigations.
TCF was highlighted as a priority area for qualification development by the former regulator, the Mortgage Code Compliance Board. Since the dissolution of the MCCB, ifs has used the majority of the funding it received to develop this qualification and assist the industry in understanding these principles with a dedicated microsite and regulatory masterclasses.
Mark Roberts, head of faculty financial regulation at ifs, says: “We are extremely pleased that the industry has been quick to adopt this qualification. TCF is a key area for the FSA at present and the Certificate in Regulated Customer Care is the only qualification of its kind that seeks to address the key issues such as marketing and complaint handling with real-life scenarios and practical guidance.”
The qualification was built around the principles of the FSA’s TCF directive and uses case studies to demonstrate how these principles can be applied in practical situations. The dedicated microsite constructed to complement the qualification can be visited at www.treatingcustomersfairly.com. The site gives students working models where their knowledge of TCF principles can be tested and compared with an expert’s advice.