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Fear of fines will spur uptake of call recording

Fear of fines from the Financial Services Authority post-Mortgage Day will spur a huge take-up in call recording technology among brokers, claims software firm Veritape.

With its PC-based phone call recording system, CallCentre, the firm is expecting the majority of its business to come from mortgage and general insurance brokers.

MCOB rules require firms to make a record of all aspects of the advice process and the company is one of several offering audio-recording solutions. It expects demand to explode once the FSA begins handing out fines to firms whose compliance falls short of the required standards.

Cameron Ross, sales director at Veritape, says: “We&#39re seeing buoyant demand from insurance and mortgage sectors as well as medium-sized IFAs.”

Roy New, sole broker, says: “Now, when I speak to a client I log it in a file, but to have a word-perfect record would be great.”


Mortgage Talk welcomes Bank of England comments

Andrew Frankish, operations director at Mortgage Talk, has welcomed comments by Bank of England governor Mervyn King earlier this week, saying they bring some much needed realism into the property market. Frankish cautions that many commentators appear to have misconstrued the governor&#39s remarks – made to delegates at a Scottish CBI dinner on Monday – […]

Abbey launches variable tracker

Abbey has launched a low rate variable tracker mortgage offering a discount of 0.31% off the Bank of England base rate. The two-year tracker mortgage, set at 4.19%, is available to all new Abbey customers. A remortgage solution is also available on a two-year variable tracker deal at a rate of 4.49%. The deals each […]

DEFRA wants better buildings

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Comments spark speculation on Abbey takeover

A Call by Lloyds TSB for the government to relax banking merger rules has led to speculation in the City that the bank is set to resume its attempts to acquire rival Abbey. The speculation began after comments made by Lloyds TSB chairman Maarten van den Bergh at a banking conference last week. At the […]


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