Online conveyancer Easier2move is launching a new centralised remortgage team to speed up transactions.
Internal research from E2M has revealed that 12% of transactions are held up due to the client not returning their questionnaires on time.
The service will see the centralised team chase up client questionnaires – amongst other documents – on behalf of their solicitor panel and introducers.
This development should ultimately result in introducers receive their commissions faster as transactions take less time to complete.
Karen Babington, sales and marketing director at Easier2move, says: “On remortgage work there is less of a call to action than on sale and purchase work so often clients need a polite push to return the required documentation. E2M recognises this need and has now set up a specific team to actively pursue these cases.
“As part of this service, E2M will be working with lenders and packagers to produce streamlined and superior service levels to brokers. We are determined to make sure that we do everything to help our introducers and this is the first of many initiatives to improve the speed in which a remortgage transaction completes.”