Steven Gould, director of regulation at The Royal Institution of Chartered Surveyors says the government has missed an opportunity to impose regulation for estate agents in the Queen’s speech today.
Gould says: “This is a missed opportunity. While RICS welcomes the Government’s commitment to introduce independent redress across this sector, we feel that redress alone is insufficient. Consumers should have confidence when they walk into an estate agent that it is a properly regulated business. The current proposals do not offer them this option.
“All reputable estate agents, professional bodies, trade associations, and Which? have been calling for a proper system of regulation for years.
“Agents only being required to offer independent redress is shutting the stable door after the horse has bolted because the customer already has a complaint. We want prevention as well as cure.”