Name: David MacKenzie
company: Northern Rock
Job: Key relationship manager
NOMINATED BY: Nichola Kitching, operations supervisor, mortgageforce
reasons for nomination: We’re told that David has been with Northern Rock for 11 years and his experience shows. He always makes sure that his knowledge of Northern Rock’s products and policies is up to speed and gets back to our franchisees with impressive efficiency.
He sets out realistic expectations and will not make promises he can’t keep. When he says he is going to do something, he does it.
Northern Rock is known for designing innovative products but David understands the need for this strategy to be backed up by great service. He also realises the importance of a good local relationship with our franchised branches so he always does his homework to understand what the needs of local mortgageforce consultants are.
bdm says: I’m delighted and flattered to be nominated and want to say a huge ‘thank you’ to Nichola from mortgageforce for taking the trouble. It’s nice to receive the nomination but in reality all I do is treat people how I would like to be treated. Don’t make promises you can’t keep, be realistic and if you say you’re going to do something, do it. Know your stuff, but if you don’t know the answer to a question, find out.
I must also point out the unseen work done by an army of admin staff, without whom we couldn’t be nominated for anything.
Have you got a BDM that has impressed you? Please send nominations to firstname.lastname@example.org