View more on these topics

BDM of the week

Efficiency combined with a comprehensive knowledge of his company’s products allows David MacKenzie to fulfill the promises he makes to clients, says Nichola Kitching.

Name: David MacKenzie

Age: 50

company: Northern Rock

Job: Key relationship manager

NOMINATED BY: Nichola Kitching, operations supervisor, mortgageforce

reasons for nomination: We’re told that David has been with Northern Rock for 11 years and his experience shows. He always makes sure that his knowledge of Northern Rock’s products and policies is up to speed and gets back to our franchisees with impressive efficiency.

He sets out realistic expectations and will not make promises he can’t keep. When he says he is going to do something, he does it.

Northern Rock is known for designing innovative products but David understands the need for this strategy to be backed up by great service. He also realises the importance of a good local relationship with our franchised branches so he always does his homework to understand what the needs of local mortgageforce consultants are.

bdm says: I’m delighted and flattered to be nominated and want to say a huge ‘thank you’ to Nichola from mortgageforce for taking the trouble. It’s nice to receive the nomination but in reality all I do is treat people how I would like to be treated. Don’t make promises you can’t keep, be realistic and if you say you’re going to do something, do it. Know your stuff, but if you don’t know the answer to a question, find out.

I must also point out the unseen work done by an army of admin staff, without whom we couldn’t be nominated for anything.

Have you got a BDM that has impressed you? Please send nominations to mira.butterworth@centaur.co.uk

Recommended

Death of desktop systems predicted

DesKtop-based sourcing systems have reached the end of the road and should be “consigned to the dustbin of history”, says Network Data. The network recently revealed its sourcing system mortgageLink is being considered by several firms for acquisition. But one source commented: “Who would want to buy it?” Richard Griffiths, managing director of Network Data […]

Portman increases its Standard Variable Rate

Portman is to increase its SVR by 0.24% to 6.99% from November 16, 2006 for new business and from December 1, 2006 for existing business.The increase reflects the Monetary Policy Committee’s decision to increase the bank base rate by 0.25% to 5.00%.The society is also reviewing its savings rates and an announcement regarding that product […]

Lenders pile into high LTV

Accord Mortgages and the Yorkshire have revealed that they may be releasing their own 125% LTV products after HBOS unveiled its high loan product last week.Borrowers with excellent credit histories can now access the product from BM Solutions. Styled in the mould of Northern Rock’s Together deal, it combines a secured mortgage of 95% and […]

Portman protesters vow to fight on

THE DISSIDENT action group protesting against Portman’s proposed merger with Nationwide has rejected offers of an armistice and warns it will topple the board before it lets the union takeplace. The action group, called Members Against the Takeover, aims to convince enough Portman members to vote no in the ballot on the merger next May, […]

Auto-enrolment

Employers fined £52,500 for auto-enrolment failings

By Jamie Clark, Business Development Manager The Pensions Regulator (TPR) has taken the step of naming and shaming employers that have been served County Court Judgments (CCJs) for non-payment of auto-enrolment fines. We take a look at what this means for employers, their employees and advisers Shamed into action? Sixty-four employers have been served CCJs […]

Newsletter

News and expert analysis straight to your inbox

Sign up