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FOS complaints process is useless

I recently made a complaint against an insurer via the Financial Ombudsman Service in a private capacity.

My claim went in last October and it took the FOS until March to find in my favour. Some firms’ complaints handling may be dismal but the FOS’ is hopeless too.

Simon Webster


Facts & Figures Financial Planners

By email



Cheap chic

With Easter out of the way and spring well and truly here it’s time to look forward to long, hot days at the beach.

Guard against buy-to-let novices

Brokers looking for light at the end of the tunnel would have been encouraged to see that some experts are now calling the end of the property downturn.

Home Buyer Systems upgrades protection system

Home Buyer Systems has upgraded its insurance sales system to ensure brokers comply with the Competition’s Commission’s latest recommendations on selling payment protection insurance.


DB transfer showstoppers

By Jim Grant, Senior Product Insight & Technical Support Analyst Transfers from defined benefit (DB) schemes are a bit of a hot topic just now. In this article we look at a couple of factors that could prevent a transfer from happening Equalisation of pensions Prior to the Barber case in 1990, DB pension schemes typically provided […]


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