GMAC-RFC says brokers rate its service highly

GMAC-RFCsays that at a time when other lenders’ service seems tobe falling flat, broker feedback reveals that 80% rate its processes above average. When asked to ratethe service levels of GMAC-RFC, 79% of brokers said it provided above average service. Some 28% rated its staff as highly efficient and helpful and when asked to rate its turnaround, 85% said it was good.

Jeff Knight, head of marketing services at GMAC-RFC, says: “At a time when others are struggling, we provide first class service. We know how important it is to do this and put a lot of investment into it.

“For example, we do the simple things well, like returning brokers’ calls.

“Also, our online system means we have been able to increase business without hitting service.”