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GMAC-RFC says brokers rate its service highly

GMAC-RFCsays that at a time when other lenders’ service seems tobe falling flat, broker feedback reveals that 80% rate its processes above average. When asked to ratethe service levels of GMAC-RFC, 79% of brokers said it provided above average service. Some 28% rated its staff as highly efficient and helpful and when asked to rate its turnaround, 85% said it was good.

Jeff Knight, head of marketing services at GMAC-RFC, says: “At a time when others are struggling, we provide first class service. We know how important it is to do this and put a lot of investment into it.

“For example, we do the simple things well, like returning brokers’ calls.

“Also, our online system means we have been able to increase business without hitting service.”


Mansfield lauches two year discounted mortgage

The Mansfield Building Society has launched a mortgage that has no early repayment charge. The two-year discounted mortgage, available to customersin England and Wales, will be one of the few available on the market that does not incur an early repayment if the customer wishes to repay the mortgage in full or part during the […]

Brokers say SIPPs will boost B2L

Mortgage Trust says 64.7% of buy-to-let mortgage brokers believe that the changes allowing residential property to be held in self invested personal pensions will boost the buy-to-let market. Intermediaries surveyed in MT’s September Buy-to-Let Intermediary Forecast predict the changes would lead to an uplift in buy-to-let business volumes of 10.6%. Some 70% of respondents plan […]

Women’s Financial Adviser Group unveils 2005 awards

The annual search is on to find the UKs top women advisers. This year, new award categories are being offered to reflect the Groups wider membership. The five categories are: best woman IFA (including WOM), best multitied, tied and mortgage advisers, and best female paraplanner. Successful candidates will demonstrate technical and professional excellence, and show […]

Matthew Bright leaves Optoma

Matthew Bright, managing director of Optoma Broker Solutions has left the company to pursue new opportunities. Chairman and chief executive Andrew Seymour and operations director Harpal Singh have assumed overall management of the business.Optoma has also appointed three new business development managers and opened an office in Newark, Nottinghamshire, to manage its increasing volumes of […]


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