Promise Debt Solutions has launched a back office system.
PDS offers a debt management solution or an introduction into an individual voluntary arrangement for customers unable to meet all their credit commitment.
It has selected a back office system based on the CaseMaster technology from 9 Knots Business Solutions.
Steve Waker, managing director at PDS, says: With an increasing number of customers under management, we saw the need to bring in a tried and tested bespoke system.
Through incorporating the 9 Knots solution, we can now also make our debt management and individual voluntary arrangement service more widely available to partners seeking a customer centric and ethical approach to debt solutions.
In some quarters, the industry has a reputation for being more interested in earning an initial fee than helping to manage a customers debt on an ongoing basis.
“For PDS, continued customer service is key and the integration of 9 Knots technology will make a significant addition to this proposition.
To date the business processes of PDS have relied on the systems we have developed internally.
As a result of this new investment, we expect our customers to benefit, our office team to benefit and it will allow the whole business to take a major leap forward.
Weve looked at a number of systems, and while 9 Knots is not the cheapest, it is by far the best weve seen.