The Mortgage Business has extended its opening hours to 8am until 6pm Monday to Friday. Fax options are available for urgent direct debit instructions and streamlined telephone systems have been put in place to help brokers and packagers get through to decision makers as quickly as possible. TMB says it is also helping to make packaged business clearer from the outset. The lender can now process cases within 24 hours and is working on improving this further. Its latest packager manual contains details of how it operates.