RBS to create a single intermediary channel

Royal Bank of Scotland is to create a single intermediary channel for all its mortgage products under the banner RBS Intermediary Partners.

The move follows consultation with brokers and reflects their desire for a single point of entry to the group for all the RBS mortgage brands.

Each of the brands will focus on a market segment and importantly, brokers will benefit from a single point of contact for their sales and service needs rather than four. This takes effect from February 14 next year.

From this date, The One account will focus on current accounts and flexible mortgages, First Active will focus on remortgages, RBS on house purchase and NatWest on specialist lending.

Jayne-Anne Gadhia, managing director of RBS Intermediary Partners, says: “We spent time listening to brokers and how they’d like us to do things differently. RBS Intermediary Partners will offer brokers a simpler way of doing business with us.”

Duncan Pownall, mortgage development manager at Bradford & Bingley, says: “It will make transactions easier and clearer for intermediaries and consumers. It will also save time and make for better service.”