Preferred is offering free online resources to help brokers understand and implement the principles of Treating Customers Fairly.The resources, available at Preferred’s website, include TCF TV webcasts, a factsheet and an online quiz. The material, developed alongside a series of TCF seminars held by Preferred and the Association of Mortgage Intermediaries for its members during October and November, is intended to help brokers broaden their understanding of TCF. Ben Stafford, outgoing head of policy at AMI, says: “Intermediaries understand they are expected to treat customers fairly and are well used to doing so. But it’s imperative to develop a formal process for this on an ongoing basis. TCF TV is a valuable resource and will definitely help firms achieve this quickly and effectively.” Richard Wyatt Haines, who is running the seminars on an independent basis, features in the three TCF TV webcasts to explain what the principle is, where it comes from and how intermediaries can implement it. Sam Hallett, head of marketing at Preferred, says: “After attending the seminars our intermediaries commented that Haines brought clarity to the subject and that they now felt equipped to practically review and implement TCF policies in their organisations. “By launching TCF TV online and offering practical tools to help with their understanding of the subject, Preferred is supporting intermediaries meet this important challenge.”
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