From Arthur HamiltonLike many other brokers, we were promised great things with the launch of Future’s product range. The products looked excellent, but would its notoriously shaky administration be up to the task? Some months on, the reality of this lender’s incompetence is clear. What is the point of having a great range of products but then combining that with a woefully inadequate administration system? The reality for us brokers is tearful clients forced to take on bridging finance. The people in charge of this company should take a long, hard look at themselves. Their incompetence is causing untold stress and misery to thousands of clients and, in turn, brokers. My advice to anyone thinking of placing a case with Future is simple – don’t do it. We all experience different levels of service standards between lenders but Future has redefined bad service. Disgraceful. Ironically, one of our administrators received a call from Future recently asking to conduct a satisfaction survey. After clarifying that it was not possible to give a minus rating in every category, the only positive comment she could make was that its telephone hold music was quite good.
- Top trends
- Top trends
Coventry is expanding its intermediary sales operation into Scotland with the appointment of an intermediary sales consultant.Karen Collington, who lives in Glasgow, has previously worked for Mortgage Intelligence and Cheltenham & Gloucester and has vast experience in the intermediary market.Julie Jones, head of intermediary sales at Coventry, says: Although we have always lent in Scotland, […]
Many of the problems that arise between landlords and tenants can be put down to a universal human failing – lack of communication. Misunderstandings over contractual rights and obligations, for example, relating to property inspection and repairs, can result in situations and incidents that produce ill feeling on both sides and possibly the breakdown of […]
Chancellor Gordon Brown has been accused of gross incompetence over his U-turn on self-invested personal pension proposals. In his pre-Budget statement last week, Brown ruled tax relief would not be allowed on residential properties placed in SIPPsThe decision has met with a mixed reaction in the mortgage industry as lenders count the cost of plans […]
AN OVERWHELMING 73% of Mortgage Strategy Online readers think open standards would be cheaper for lenders compared with traditional sourcing systems. Just 27% of respondents thought it would not make any difference. This week Mortgage Strategy asks: “Will the chancellor’s U-turn on placing residential mortgages in self invested personal pensions have a negative impact on […]
Good and growing companies are still to be found, Simon Edelsten, manager of the Artemis Global Select Fund, tells Ross Leckie – even in a world marked by low(er) growth and political uncertainty.
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