View more on these topics

Complaints handling criticism

The Financial Services Authority says it has found no evidence that small IFA firms are fobbi ng off mortgage endowment complaints, but did uncover some problems with complaints handling practices that firms must address.

Following concerns raised in independent research commissioned by the watchdog, the FSA launched a project to examine the complaints handling of small firms to assess the level of compliance with regulations and ensure customers are being treated fairly. Based on a sample of 51 firms and 412 files reviewed, the findings identified that in the majority of cases the decisions made to reject or uphold complaints were appropriate.

Recommended

Scotter and McCormick to leave Skipton

Skipton will bid goodbye to Alan Scotter and Ron McCormick as they take early retirement to focus on different business opportunities.Clocking up 45 years with the society and its group between them in a number of roles, their most recent positions have been as group commercial directors. Through their work with the society and its […]

Monthly payments remain stable

The Woolwich’s latest mortgage affordability research shows the monthly cost of servicing mortgages remained at 18.6% of borrowers’ household incomes during November. Annually, this is up 0.1 of a percentage point.

RBS creates single intermediary channel

Royal Bank of Scotland is to create a single intermediary channel for all its mortgage products under the banner of RBS Intermediary Partners. The move follows consultation with existing intermediaries and reflects their desire for a single point of entry to the Group for all the RBS mortgage brands – The One account, First Active, […]

TMB improves service standards

The Mortgage Business says it has made significant improvements to its service standards. TMB will now operate extended opening hours from 8am until 6pm Monday to Friday, fax options available for urgent Direct Debit instructions and declarations (on 01244 693 581) and streamlined telephone systems have been put in place to help brokers and packagers […]

Canada Life annual IHT survey results

75% of wealthy unaware of new residence nil rate band IHT allowance Just 4% were aware the new allowance will be up to £175,000 per individual Lack of awareness of IHT rules means families risk paying a bigger bill than they need 83% think the current inheritance tax rules are far too complex A remarkable […]

Newsletter

News and expert analysis straight to your inbox

Sign up