View more on these topics

A Scottish apology

From Michael Bolton

We apologise for the inconvenience this matter has obviously caused and would assure you that BM Solutions is totally committed to the Scottish market.

Our UK-wide network of business development managers is in place to help provide mortgage intermediaries with any advice or support that is required when dealing with BM Solutions – and there is a business development manager dedicated to serving Scottish intermediaries. The team at the BM Solutions National Mortgage Centre is on hand to help with any mortgage cases that a mortgage intermediary either has or would like to place. In addition, phase one of our website development work is now complete and the second phase is underway to ensure that www.bm-solutions.co.uk can offer a far greater level of functionality to mortgage intermediaries. This will be completed in the near future.

We also have in place clear &#39black and white&#39 lending criteria that should help to give customers certainty of a decision. Our position as one of the foremost one-stop lenders, providing a range of specialist and mainstream mortgages, means that we are able to provide a mortgage solution to fit the majority of customers&#39 needs. Wherever this does not appear to be the case, one of our experienced staff is available to work with intermediaries to find the best possible solution.

At BM Solutions we take all feedback seriously and recognise that an area for improvement has been identified. Developments on our intermediary website are currently underway, which means we will be able to offer a full AIP facility – more news on this should follow soon.

Michael Bolton

Head of mortgage marketing

Birmingham Midshires Solutions

Wolverhampton

Recommended

New appointment at First Title

First Title, a provider of title related services, has appointed Phillip Oldcorn as underwriting and business development director. For the last few years, Oldcorn has developed First Title&#39s commercial property title insurance services. First Title is now a leader in this market with a large team of lawyers based in First Title&#39s offices in London, […]

MCCB welcomes &#39grandfathering&#39 of mortgage qualifications

The MCCB has welcomed the publication by the Treasury of the Regulated Activities Order and also the FSA&#39s consultation paper (CP146) on its high-level approach to implementing regulation and &#34near-final” rules on information disclosure requirements. The MCCB will be studying the 350 plus pages of CP146 in great detail and will respond to the consultation […]

FSA to boost consumer protection

The FSA intends to introduce a rule on excessive fees for mortgage advice or arranging, similar to the excessive charges rule that exists for investment business. This will set standards for the prevention of high-pressure selling, excessive charges and inducements. The FSA has proposed that a responsible lending rule remains valid for non-advised sales, but […]

Abbey finds self-employment is hard work

The demands of self-employment are taking their toll on the family life of the UK&#39s 3.7 million small business owners, reveals research by Abbey National business. The &#39New Entrepreneurs Report&#39 finds that owners of the UK&#39s small businesses are some of the hardest workers in the country. 80% regularly put in more than the average […]

Newsletter

News and expert analysis straight to your inbox

Sign up