In a note to members, the network said the decision was “mutual” and his position would not be replaced.
White had been at PTFS for almost two and a half years. He joined the network in May 2011 from financial services software firm Avelo, where he was head of strategic relationships.
Mortgage Strategy put it to PTFS that White had left two weeks ago, but it is thought the decision had not been finalised.
In the note to members, chief executive Max Wright said: ”I would like to thank Jonathan for the invaluable role he has played in the last couple of years helping to drive cultural change and strengthen our business relationships with providers and lenders.”
White says: “It has always been my intention to leave in the autumn and I have left a fantastic team behind who will continue to do a great job.”
A new position of head of member services and operations has been created, with Dave Edwards taking on the role and leaving his current post as propositions manager.
In March, PTFS’ head of compliance, Stuart Baker, left the firm to become Mortgage Advice Bureau’s compliance director.
The network has suffered a spate of senior management departures over the past year. Former chief executive Doug Crawford and former sales and marketing director Dev Malle left the firm in February and July, respectively, to join conveyancing services provider Myhomemove.
Former regional sales director Martin Igoe and former compliance manager Paul Petrie both left for rival network First Complete in December.
Ex-Personal Touch member and EMBA Group sales and marketing director Mike Fitzgerald says: ”This may be the result of strategic decisions by PTFS but more than likely will be a combination of that and personal decisions by staff to further their careers elsewhere.”