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60 Seconds: James Tucker, managing director, Mortgage 27


Congratulations on the purchase of CDS Group. Is this an attempt to challenge the traditional “big boys” that are Mortgage Brain and Trigold?

For us it is about being able to offer our customers a full service solution. I have lost count of the number of times in the past year I’ve been told that brokers are frustrated at the obvious inefficiencies that come from having to enter the same client data onto multiple different systems.

It is such a logical step for a broker, and even a lender, to use one system, with automatic transfer of data from the first client contact on their website, through client management, sourcing, submission and even to post completion compliance and reporting.

Simply put, when you have one system that does all this it has a big impact on the efficiency and profitability of your business. We are the only people in the market who can truly offer that, so I actually think we’re ahead of the game already.

What future plans do you have for the newly enlarged group in terms of product development and features?

The most important thing we can do to develop our products further is to listen to what our customers tell us they need to make their systems more efficient, and their businesses more profitable, and deliver those solutions to them.

Technology in this market seems to me to have stood still for too long. It should be a process of constant evolution, and we are lucky enough to have a flexible technology base, together with a team of skilled developers who can deliver what our customers need.

Without giving too much away, in the very near future you will see some some key product announcements from us that will change the landscape of mortgage software solutions, not just for brokers, but for lenders too. 

What is the future for mortgage sourcing systems? 

Sourcing systems have been undervalued in recent years as they have not done enough to take into account the underlying criteria of products when returning results – as such their accuracy is often in question.

The Mortgage Market Review will force brokers to take more notice of product criteria when making recommendations, and in turn force sourcing systems to build in the ability to really use detailed product criteria to return accurate results to the broker.

Luckily for us, TheCore sourcing already does this.

What’s the best piece of advice you have ever received?

Always hire people smarter than you are.

As a child, what did you want to do as a job when you grew up?

An obvious choice for most young boys, but an F1 racing driver.

What’s your favourite item of clothing and why?

My flip flops – if I’m wearing them, it means the sun is out!

What’s your favourite restaurant?  

La Tonnarella, just outside Sorrento, Italy. Classic Italian food, and amazing views of the bay of Naples – my wife and I had our wedding reception there.  


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