NatWest hits the phones

NatWest has launched an intermediary direct telephone application service.

The service is currently being used by 60 pre-selected intermediaries throughout the country, enabling brokers to inform the bank of the client&#39s details over the phone and receive an initial decision-in-principle. A fully completed application form is then sent to the client or the broker for signature David Broadhead, head of sales at NatWest, says: “We decided to go with a small number of selected brokers to start with in order to test the system and we are delighted with the results, as are our customers.

“It saves the broker time when completing the application ensuring that all the required information is collected at the first opportunity, it also has the added benefit of a quick response time.”