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Bank of Scotland tops mortgage complaints list

Bank of Scotland had the most mortgage complaints referred to the Financial Ombudsman Service in the second half of last year.

The bank, part of Lloyds Banking Group, had a total of 1,087 mortgage complaints referred to the FOS between 1 July to 31 December.

Santander had the second highest number of mortgage complaints referred to the FOS with 900. Northern Rock Asset Management saw 512 mortgage complaints go the FOS, Barclays had 467 FOS mortgage complaints, and NatWest had 300.

Preferred Mortgages, which had 29 new mortgage complaints referred to the FOS in the second half of last year, had the highest proportion of mortgage complaints upheld against it with 58 per cent.

Southern Pacific Mortgage Limited had 54 FOS mortgage complaints, and the FOS upheld 55 per cent of complaints against it over the same period.

Barclays had 45 per cent of mortgage complaints upheld. Clydesdale Bank, owned by National Australia Group, had 85 FOS mortgage complaints, and the FOS upheld 38 per cent of mortgage complaints about the bank.

The Mortgage Business, part of Lloyds, had 41 mortgage complaints referred to the FOS, with 37 per cent upheld.

The FOS upheld an average of 26 per cent of mortgage complaint cases.

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