Lenders unlikely to play ball with service standard records

In response to Prabjit Singh’s letter (Mortgage Strategy May 21), while I applaud his sentiments, I can see one significant problem with his suggestion that sourcing systems record len-ders’ service standards.

Which lenders would provide accurate data for such a proposal? Would they be willing to publicly acknowledge their turnaround times are getting worse? I doubt it.

Gordon Steyn
Director of eCommerce
Enterprise Group
By email