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Lenders unlikely to play ball with service standard records

In response to Prabjit Singh’s letter (Mortgage Strategy May 21), while I applaud his sentiments, I can see one significant problem with his suggestion that sourcing systems record len-ders’ service standards.

Which lenders would provide accurate data for such a proposal? Would they be willing to publicly acknowledge their turnaround times are getting worse? I doubt it.

Gordon Steyn
Director of eCommerce
Enterprise Group
By email

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Pink gives intermediaries the chance to voice their views

Pink Home Loans has launched its fourteenth Pink 1000 index survey, which gives intermediaries the chance to voice their views on a variety of industry issues.The survey went live on June 7 2007 and is open until the June 21 2007. It includes questions on a variety of key issues within the mortgage industry, including […]

Merrilly Abbey after for Prust

Merrill Lynch and Abbey are rumoured to have signed a deal to jointly back the new lender being formed by the ex-SPML dream team.As exclusively revealed by Mortgage Strategy last week, Merrill is in the frame to fund the lender, which is being set up by Southern Pacific Mortgage Limited’s former sales and marketing director […]

AVMs in 25% of sales by 2011

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RBS union confirms redundancies will hit management

The union Amicus has confirmed that some of the 30 staff offered voluntary redundancies at Royal Bank of Scotland Intermediary Partners are middle management staff.Last week the union told Mortgage Strategy that 30 people had been offered voluntary redundancies and redeployment out of the 250-strong team at RBSIP.One source alleged that the redundancies were as […]

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