Lucia Lacchin, 31, supervisor
I don’t have a mortgage, but when it comes to my current account I don’t trust my bank to get the charges right. I’ve had bad experiences in the past because of my bank making errors, so I always check things myself.
Helen Bishop, 25, army cadet
I haven’t got a mortgage yet but I don’t trust my bank to get things right. I always check my statements to make sure the payments are correct. It’s not a good idea to be complacent – you have to take responsibility yourself.
Aamir Bashir, 37, campus manager
I don’t have a mortgage and my bank has been accurate when it comes to my current account. It has always run smoothly with no problems. Once a cheque bounced when it shouldn’t have, but the bank quickly rectified the mistake.
Jaydee Kureishi, 27, international admissions officer
I don’t have a mortgage, but when it comes to my bank statements I’m always careful. I get out a highlighter pen every month and go through my statements thoroughly to make sure there are no mistakes. I’ve never had any problems with my bank so I’ve no reason to think there will be errors, but it’s a good idea to check things out properly for yourself in case of problems.
Damien Pascoe, 33, web designer
I have a mortgage but I didn’t read the news article about lenders making errors with repayments. I would never have worried about that sort of thing, but I think I will now. I generally trust my lender to get things right and as I have a fixed rate mortgage the payment that goes out every month is always the same.
Matt Gibbs, 30, copywriter
I haven’t got a mortgage yet but I always check my bank account online. When I received paper statements they went to the bottom of the pile, but now I use online banking it’s easier to keep on top of things.
Charlotte Harrison, 30, personal assistant
I have a mortgage and I usually trust my bank to get it right. I have never been overcharged for my repayments, but it worries me that it could happen, especially as I’m in the process of claiming back 2,000 that I’d been overcharged on my current account.
Gary Dougam, 25, operations co-ordinator
I haven’t got a mortgage but I monitor my bank account carefully. If you keep a close eye on it there’s less chance of things going wrong.