View more on these topics

BDM of the Week

Mark Bell-Langford delivered the goods for us when no-one else could – and it wasn’t even his case. Northern Rock should use him as an example for others to follow, says Martyn Richards

Name: Mark Bell-Langford

Age: 36

Company: Northern Rock

Area: West Wales

Nominated by: Martyn Richards, independent mortgage broker, Asset Mortgage Solutions

Reasons for nomination: I’d like to nominate Mark because after numerous telephone calls from my staff to Northern Rock’s ineffective call centre and broker support teams, we were struggling to get a case to offer. My Northern Rock BDM was on holiday, but Mark went out of his way to clear the logjam within five minutes. If we’d called him first we would have saved time and money.

He took the trouble to return my calls and sort out the problem and it wasn’t even his case – what a refreshing change. Northern Rock should use him as an example. He delivered when numerous others at the lender couldn’t or wouldn’t.

BDM SAYS: This nomination is greatly appreciated. Being recognised for doing work that I enjoy gives me a sense of achievement. My role as a Northern Rock BDM has been made a lot easier by the lender’s competitive products and service offering. I previously worked as a broker and found that I got the most job satisfaction when I took on mortgages and ensured they progressed smoothly to completion. Now I get the chance to do the same thing for a wider group of brokers.

The brokers in west Wales share my enthusiasm to de-liver quality service to their clients. When they call me, they can expect prompt and accurate answers to their questions. Knowing this kind of response will be delivered is central to the broker-BDM relationship.

Have you got a BDM that has impressed you? Please send nominations to christine.toner@centaur.co.uk

Recommended

DCLG offers £100 incentive for early HIP purchase

The first 5,000 home owners to commission a Home Information Pack before August 1 will receive £100 plus VAT off the cost of an Energy Performance Certificate.Yesterday, the Department for Communities and Local Government confirmed its intentions to roll out HIPs to all homes once enough home inspectors have been trained.It also promised the £100 […]

Packager Power

Given Gordon Brown’s intention to build five eco-towns, are we likely to see a change in house building? And, as some lenders promote green loans, will we see sections of packagers’ panels dedicated to this type of lending?

Irish landlords favour UK B2L

The Republic of Ireland’s buy-to-let market is on the verge of meltdown due to its landlords favouring UK investments, an Irish broker has warned.The broker, who wishes to remain anonymous, says intermediaries fear Ireland’s buy-to-let market is wilting because landlords prefer to invest in England.Land Registry figures show average house prices in England and Wales […]

Time-strapped Brits opt for home help

New research from Barclays reveals that almost one in 10 households currently employ at least one person and 27% have or are considering employing staff to help out with domestic work or chores. Of those who employ staff a massive 82% employ cleaners, followed by 30% gardeners, 17% nannies and 16% to do the ironing.Time […]

Newsletter

News and expert analysis straight to your inbox

Sign up