From Simon FisherHaving learnt about Abbey’s offline mortgage application system I phoned my local processing centre to request details, only to be told that it had been given only 25 CDs and they had already been sent out to its best brokers. I don’t understand why in this day and age such details can’t be downloaded from a website and available to all. The Abbey site is laborious even using a 2MB connection so I thought this offline system was long overdue. I recently had a visit from my Northern Rock BDM to install the latest version of its offline application software. The current system is clunky and prone to failing mid-application so again I was excited to be getting new software. In this case,it was a waste of the BDM’s time to travel to each broker to do something most brokers could do themselves. It would be a far better use of their time to respond to brokers’ queries rather than do the job of an IT department. Finally, a quick moan about lenders who don’t give their staff email addresses, even those that have online applications. What kind of businesses are they trying to run?
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From Anne Robson Halifax products have seldom been at the top of my sourcing results when advising clients on suitable mortgages. But recently I had a case where the Halifax deal on offer was number one and in due course I submitted an online application. The valuation was carried out and an offer produced on […]
Landlords expect the net value of their portfolios to grow by 5% over the next 12 months, research from Paragon Mortgages reveals. This is the highest growth expectation for over a year.
Accord Mortgages has warmed up the debate over client retention policies and says brokers must understand the legal requirements for lenders. The Woolwich came under fire last week for leaving clients unprotected if they took out a retention product before M-Day and later switched deals. But Accord, which has the same policy, says this is […]
Yorkshire Bank says a messy neighbour can greatly influence the selling of a house. A survey by the bank finds one in three people would be put off buying a property if the house next door looked in a state of disrepair or had an overgrown garden. A further one in five would turn their […]
Health Shield, a corporate health cash plan provider, has set out a five-year mission and vision as part of an ambitious growth strategy to provide ‘affordable healthcare support to the widest possible community’.
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