GMAC-RFC says over three-quarters of brokers are satisfied with its service.A recent survey shows 79% of brokers say the lender’s service is better than average and 67% describe turnaround times as good or excellent. GMAC-RFC attributes this to its POSD system which frees up intermediaries’ time so they can focus on selling rather than administration. The average application to turnaround time is less than 11 days, meaning brokers using the online system don’t have to make as many phone calls as the offer is generated faster. Jeff Knight, head of marketing at GMAC-RFC, says: “We have always placed the highest priority on excellent service. We’ve seen 10% more cases completed online since our POSD system was introduced.”
- Top trends
Providers fail to meet IFA expectations with their online services, a survey by Defaqto reveals.
Construction activity continues to rise, with the private housing sector seeing the largest increase, a survey from the Royal Institution of Chartered Surveyors says.
Optoma Broker Solutions has signed an exclusive agreement with Kensington, which offers clients better deals for cashback products.Cashback offered to clients on each product will increase from 250 to 1000. The only exception will be for near-prime where the cashback will be 500.Kensington already accounts for a significant proportion of Optomas business, through its range […]
From October to December the Personal Finance Society will be holding a series of countrywide, half-day technical seminars, on pensions planning pre and post A-Day.The course will look at the opportunities that can arise in advising clients in the run up to April 6 and immediately afterwards. Course tutor Mike Morrison, pensions strategy manager at […]
Health cash plan provider Health Shield has announced its 2014 results, showing yet another year of growth.
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